Privacy Policy

Last updated: August 26, 2025

1. Introduction

At Levoria, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or use our services.

We comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, mailing address
  • Account Information: Username, password, account preferences
  • Payment Information: Credit card details, billing address (processed securely through our payment processors)
  • Purchase History: Items purchased, order history, preferences
  • Communication Data: Messages, feedback, customer service interactions
  • Personal Styling Information: Size, style preferences, measurements for personalized services

Automatically Collected Information

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on site, clicks, search queries
  • Location Data: General location information for shipping and service customization
  • Cookies and Tracking: Website analytics, preferences, marketing data

3. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, manage payments, and provide customer support
  • Account Management: To create and maintain your account, provide personalized experiences
  • Communication: To send order confirmations, shipping updates, newsletters, and marketing communications
  • Service Improvement: To analyze website usage, improve our services, and develop new features
  • Personalization: To provide personalized styling recommendations and custom shopping experiences
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Security: To protect our website, prevent fraud, and maintain system security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including:

  • Payment processors for secure transaction handling
  • Shipping companies for order fulfillment
  • Email service providers for communications
  • Analytics providers for website performance analysis
  • Cloud storage providers for data hosting

Legal Requirements

We may disclose your information when required by law, court order, or to protect our legal rights and interests.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL encryption for data transmission
  • Secure servers and data storage
  • Regular security audits and updates
  • Access controls and employee training
  • PCI DSS compliance for payment processing

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality
  • Performance Cookies: Help us analyze website usage
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Enable personalized advertising and content

7. Your Privacy Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request a copy of your information in a structured format
  • Withdrawal of Consent: Withdraw consent for certain uses of your information
  • Complaint: File a complaint with privacy regulators

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Marketing Communications

We may send you marketing communications about our products, services, and special offers. You can:

  • Opt-out of marketing emails by clicking the unsubscribe link
  • Update your communication preferences in your account settings
  • Contact us directly to modify your preferences

Please note that even if you opt-out of marketing communications, we may still send you transactional messages related to your orders and account.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary based on the type of information and the purpose for which it was collected:

  • Account Information: Retained while your account is active and for 7 years after closure
  • Purchase Records: Retained for 7 years for accounting and warranty purposes
  • Marketing Data: Retained until you unsubscribe or request deletion
  • Website Analytics: Typically retained for 26 months

10. International Data Transfers

Your personal information may be stored and processed in Canada and other countries where our service providers operate. When we transfer your information outside of Canada, we ensure appropriate safeguards are in place to protect your privacy rights.

11. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

For users between 13 and 18, we recommend parental supervision when using our services.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting a notice on our website
  • Sending an email notification to registered users
  • Updating the "last modified" date at the top of this policy

Your continued use of our services after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Regulator Contact

If you have concerns about our privacy practices that we cannot resolve, you may file a complaint with the Office of the Privacy Commissioner of Canada: