Refund Policy

1. Our Satisfaction Guarantee

At Levoria, your satisfaction is our priority. We stand behind the quality of our products and want you to be completely happy with your purchase. If for any reason you're not satisfied, we offer a comprehensive return and exchange policy.

We believe shopping for fashion should be risk-free, which is why we've made our return process as simple and convenient as possible.

2. Return Time Frame

You may return most items within 30 days of the original purchase date for a full refund or exchange. The 30-day period begins from the date you received your order, not the purchase date.

For gift purchases, the recipient has 30 days from the date they received the gift to return items, with a maximum of 60 days from the original purchase date.

3. Return Conditions

To be eligible for a return, items must meet the following conditions:

• Unworn and Unwashed: Items must be in their original, unworn condition
• Original Tags: All original tags must be attached and intact
• Original Packaging: Items should be returned in their original packaging when possible
• Proof of Purchase: Original receipt or order confirmation required
• Hygiene Items: Undergarments, swimwear, and personal items must have hygiene liners intact

4. Items Eligible for Return

5. Non-Returnable Items

For health, safety, and quality reasons, the following items cannot be returned:

6. How to Return Items

Online Returns

1. Contact Customer Service: Email [email protected] or call +1 306-443-5270
2. Provide Information: Include your order number, items to return, and reason for return
3. Receive Return Authorization: We'll send you a Return Merchandise Authorization (RMA) number
4. Print Return Label: We'll provide a prepaid return shipping label
5. Package Items: Securely package items with all tags and accessories
6. Ship Items: Drop off at any Canada Post location or schedule pickup

In-Store Returns

Visit our Vancouver store at 791 West Georgia Street with your items and proof of purchase. Our staff will process your return immediately.

Store Hours: Monday-Friday 10am-8pm, Saturday 10am-9pm, Sunday 11am-6pm

7. Exchanges

We're happy to exchange items for different sizes or colors, subject to availability. Exchanges follow the same conditions as returns and must be initiated within 30 days.

Exchange Process

• Contact us with your exchange request
• We'll check availability of the desired item
• Return original item using our return process
• We'll send the new item once we receive the return
• No additional shipping charges for size/color exchanges

8. Refund Processing

Once we receive and inspect your returned items, we'll process your refund within 5-7 business days.

Refund Methods

• Original Payment Method: Refunds are issued to the original payment method
• Credit Cards: 3-5 business days to appear on your statement
• Debit Cards: 5-7 business days to appear on your statement
• Store Credit: Available immediately upon request

Refund Amount

You'll receive a full refund of the item price. Original shipping charges are non-refundable unless the return is due to our error. Return shipping is free when using our prepaid label.

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We'll arrange for immediate replacement or full refund, including shipping costs.

What to Do

1. Take photos of the damaged/defective item
2. Contact customer service immediately
3. Keep all original packaging
4. We'll arrange priority return and replacement

10. International Returns

For international orders, customers are responsible for return shipping costs. Items must be returned within 30 days and may be subject to customs fees upon re-entry to Canada.

We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

11. Gift Returns

Gift recipients can return items for store credit without a receipt. To receive a refund to the original payment method, the gift giver must initiate the return.

Gift Return Options

• With Gift Receipt: Full refund or exchange
• Without Receipt: Store credit for current selling price
• Original Buyer Return: Refund to original payment method

12. Sale Items

Items purchased on sale are returnable under the same conditions as regular-priced items, unless marked as "Final Sale." Final sale items cannot be returned or exchanged.

Clearance items are eligible for return within 14 days instead of the standard 30 days.

13. Personal Styling Services

Our personal styling services come with a satisfaction guarantee:

• Styling Sessions: Full refund if not satisfied within 24 hours
• Styled Items: Return any items from styling session within 30 days
• Virtual Consultations: Refund available if technical issues prevent completion

14. Shipping Information

Return Shipping

• Free return shipping with our prepaid labels
• Items must be packaged securely
• We're not responsible for items lost in return transit without tracking
• Allow 7-10 business days for return delivery

15. Customer Support

Our customer service team is here to help with any return or exchange questions:

• Returns Email: [email protected]
• Customer Service: [email protected]
• Phone: +1 306-443-5270
• Live Chat: Available on our website Monday-Saturday 9am-9pm PST
• Store Location: 791 West Georgia Street, Vancouver, BC V6C 2T4

16. Policy Updates

We may update this refund policy from time to time. Changes will be posted on this page with an updated "last modified" date. Significant changes will be communicated to customers via email.

Returns initiated before policy changes will be processed under the policy in effect at the time of purchase.